Privacy Policy

At Fulton V (“Fulton V” “we”, “our” or “us”), we value the security of your personal information. Due to this reason, we ensure that all your personal information shared with us is saved in a secure and encrypted environment.

Data we collect from you

1. For all transactions we collect your contact information, including:

• Name
• Address
• Phone numbers
• Email addresses

2. When renting a vehicle, subscribing with Fulton V, or joining Fulton V, we collect the following driver credentials and license information, including:

• Issuing authority
• Expiration date
• Date of birth
• Photos you submit of you and your driver’s license which you submit on our website for verification
• Insurance information
• Passport
• Proof of residence
• Personal references

3. When conducting a transaction we collect the following information:

• Vehicle rental data
• Type of rental and your vehicle inclination
• Billing data
• Dates of the rental
• Ancillary items bought
• Charges
• Payments
• Credit Card data

4. Health information we collect

When using our services, we may collect information about your health conditions that can help us in providing you with adaptive driving gadgets. We also collect health information relating to claims resulting from injuries sustained while using our car rental services.

5. We may also collect other information which you can choose to provide to us at your own discretion.

This information includes the following:

• Emergency contact information and,
• Any preferences or special requirements you may have regarding our services to you.

6. When using our Website, we collect browser information such as Weblog and Geo-location. We also collect Device Information, such as unique device identifiers, IP address, operating system information, Geo-location information.

Data We Collect from Third-Parties

Outsiders provide us with other information about you and they include the following:

• Marketing suppliers may provide us with information to help us effectively sell our products and services to our customers and clients.
• Franchisees give us information relating to your rental exchanges.
• Where applicable, we may run Refer-A-Friend or similar programs. To achieve this, we receive information about you from a third party (such as your friends).

Geo-location Data

With your consent, we will access location-based information from your mobile device, such as postal code, city, metropolitan area, or geographic area. We will use this information to provide you with notifications about our location, return information, local offers or other information that we believe will help provide you with a better service. The location-based information will be retained for seven years. This data is hosted by our analysis provider.

Vehicle Data

Our vehicles may be equipped with technology that collects and transmits data from your rental vehicle. This may include information collected from event data recorders, global positioning devices, systems, or any other similar technology. Where installed and permitted, this technology will enable us to collect and use the following information:

• Location data
• Collision data; and
• Vehicle activity data, such as operational condition, mileage, tire weight, and fuel status, and other indicative and execution data.

After collection, this information may be combined with the information you provide to us and used to generate security, performance and other similar information so that we can provide better services to you. Our use of this information may also include storing this information after your lease agreement expires. Renting a vehicle does not prohibit us from acquiring and using the data collected from the vehicle. Our use of information may also include storing this information after the lease agreement expires. Your use of the vehicle data system provided to you is subject to the terms and conditions and privacy policy issued by the applicable vehicle data system provider and/or vehicle manufacturer, which may include system and service limitations, warranty coverage, liability limitations, wireless service provider terms, privacy practices, instructions for use, and information sharing and user responsibilities. Please see the list of manufacturers from whom we purchased vehicles on the “Vehicle Manufacturers” page.

Our use of information collected from rental vehicles may include sharing information with third parties as described in this policy.

We are not responsible for any data you leave in the vehicle due to use. We cannot guarantee the privacy or confidentiality of such information, and you must delete any data before returning the vehicle to us.

Children’s Privacy

Our website and online marketing are not targeted at children under 18, and Fulton-V does not intentionally collect personal information from this group of persons. However, if you still believe that your child has provided us with their personal information, please contact us and we will take appropriate action.

How We Use Data Collected About You

We use information collected from you or about you to provide our services to you. Read the following information to find out more details:

1. Where we need to sign a contract with you, and when we need to provide you with services during the contract period, including

• To process your requested transaction, such as booking, or renting a car;
• To provide customer service related to your interaction with us or to answer your inquiries.
  
  2. Where necessary for us to comply with a legal obligation.
• If you are involved in a traffic accident, you should use emergency services to use and share information about the location of the vehicle;
• We use and share information with governments and regulatory agencies when required by law or in accordance with legal procedures, obligations or requirements (including checking appropriate sanction lists).Where it is important for our authentic preferences, as recorded underneath.
  
  3. Where necessary for our legitimate interests, listed below;
• We use your data to communicate important information about your rental to you. These communications, which are transactional in nature, will be sent to you via email, SMS or through calls.
• We also need your information to assist us in providing better products and services: for example, to evaluate the performance of our staff, to assess the quality of products and services received and to help us improve our websites, facilities and services;
• To compile statistics and analysis about our customers’ use of our websites, products and services. These statistics are used only to enable us to provide better customer service, products, features and functionality to you and other customers in the future;
• To develop a profile of you and your interactions with us so that we can provide tailored offers, opportunities and services that may be of interest to you;
• To protect our legal rights and to manage the security of our network and properties, including protecting our website from spam and abuse. For example, we will use CCTV to ensure the safety of our premises;
• We use and share your information with third parties to prevent fraud and protect our business interests and rights, privacy, security and property, or the interests of individuals and the public. We will do this in response to requests from law enforcement agencies, collect unpaid bills, and avoid liability for fines you incur (for example, traffic quotations) and claims purposes;
• To verify home address through proof of residence, and collect other contact points through personal recommendations for rent-related communications;
• We use and share your information with third parties in order to allow us to seek available remedies or limit the damage we may suffer, and to enforce the terms of any rental agreement or the terms and conditions of our website;
• Enable us to use the vehicle data system for the purposes listed in the “vehicle data” section above;
• Send you direct/postal mail for local marketing, such as the relocation and opening of branches and national promotions;
• To de-identify or aggregate personal information collected about you and use it for any lawful purpose; and
• To transfer your data as described in the “Global Data Transfers and Processing” section.
  
  4. Where you have given consent,
• To help us provide you with the most suitable vehicle, such as a vehicle with an adaptive driving device. In some cases, this will require us to infer or explicitly collect information about your health or physical condition
• To send you certain promotions or targeted marketing communications, opportunities and services that may be of interest to you. This includes invitations to participate in our membership program, upgrade announcements, electronic newsletters, newsletters about incomplete online membership forms or reservations, and offers related to other services and products we provide. Some of these offers will be received in advertisements on non-corporate websites (including social media);
• To help us give you the most fitting cars, for example, those with versatile driving devices. At times, this will expect us to deduce or expressly collect information about your wellbeing or state of being
• To send you text messages to provide you with time-sensitive communications related to your transaction (for example, construction delays at airport branches), extended rental opportunities, customer experience surveys, such as coupons, discounts, latest specials or loyalty and reward information.

Maintenance of Your Personal Information

We retain your personal information for as long as we need to fulfill our business purposes, as set out below:

1. Lease transaction

According to other local legal requirements, from the date of lease, we will keep the data related to your lease agreement for up to seven years. We will record your payment record within two years from the transaction date (depending on the rental location).

2. Customer service related inquiries

We will retain general inquiries for three years unless you file a complaint, in which case we will retain the complaint data for seven years.

• Marketing and analysis purposes

We will link data to cookies and other online identifiers for up to three years. After your last interaction with us, we retain up to seven years of other marketing information, such as email subscriptions and loyalty registration data.

3. Disputes and enforcement

If we participate in litigation or government or regulatory investigations, then we will retain data throughout the entire litigation or investigation period and for the next five years. If the settlement means that we must retain longer data, then we will retain the data required to execute the settlement. If we provide data to law enforcement agencies, we will keep it for one year after the investigation is completed.

Who We Share Your Information With

As a supplier of transportation arrangements, we share your contact details, driver capabilities, value-based, dedication and contact, well-being, entrusted data and personal data with the outside world so that you are consistently based on value . 

• Subsidiaries

We share information about you collected from you with our subsidiaries to provide the transaction you requested and (with your consent) for marketing purposes. Employees of our IT, marketing, operations and customer service departments will use your information in accordance with the provisions of this privacy policy, including (if required by applicable law) to send you information about products and services or to answer your inquiries. 

• Our Service Providers and Business Partners

We will share your information with third parties, such as

• Payment, authoritative and specialized help suppliers
• Companies who lead client research or fulfillment reviews for our benefit;
• Communication suppliers who send email, content and other advertising and administration related correspondences to you for our benefit;
• Customer providers, for example, the provider of our live chat that helps Fulton V provide customer support;
• Credit detailing organizations;
• Identity and address check suppliers;
• Debt assortment suppliers;
• Claims processors;
• Analytics and innovation suppliers for area-based administrations and to dissect, upgrade and deal with our information to give, keep up, and improve our administrations;
• Our publicizing and promoting accomplices, outsider media properties, with whom we share accumulated information about our clients, to permit them to send focused on promoting messages for our sake (subject to classification understandings as suitable).

• Government Authorities 

Your information may likewise be disclosed to government specialists, as laid out above.

• Deal, Merger or Change in Control 

If all or parts of the business or assets held by the Fulton-v are transferred or the ownership is changed, reorganized or transferred, your information may also be transferred to another company. If the parties have reached an agreement, according to the agreement, the collection, use and disclosure of information is limited to the purpose of the commercial transaction, including determining whether to conduct the commercial transaction. If any such change in your ownership or control of personal information occurs, or may be required or permitted by law, you will be notified by email or an  important notice on our website for thirty (30) days.

• Testimonial

We may post customer testimonials on our website, which may contain personal information. We use a third-party provider to manage this process. The provider is responsible for obtaining your consent when necessary, deleting content at your request and answering any questions you may encounter.

• Selling your Information 

Fulton V will not sell your personal information to third parties. Although we do not sell your data, some of our advertisements use information collected by businesses from our digital assets, including IP addresses, digital identifiers, and information about your network browse information and how you interact with our media resources and advertisements in order to provide you with relevant advertisements on the Internet and for other analytical purposes. These companies may sell this information to other companies for advertising and other purposes. 

According to the California Consumer Privacy Act, California residents have the right not to sell their personal information. California residents can exercise this right by visiting www.privacyrights.info or www.optout.privacyrights.info to enable companies participating in the opt-out tool to opt out of selling such personal information.

• Social media widget

Our website may contain social media features, such as Facebook buttons. These features may collect your IP address, the pages you visit on our website, and may set cookies to make the feature function properly. Social media features and widgets can be hosted by third parties or directly on our website. Your interaction with these functions is governed by the privacy policy of the company that provides the function.

If you use one of these social media sites and do not want them to collect data through our website and link it to your member data, you must log out of the user account and delete the relevant cookies before visiting our website. You can also use browser add-ons to block social plugins. For instructions on plug-ins, please refer to social media sites; for more information, please refer to our Cookie Policy.

Changes to These Policies

If necessary, we will update our privacy policy and cookie policy to reflect changes in our privacy policy. If we make any major changes, we will notify you by email (sent to the email address provided for your subscription) before the change takes effect, or by notification on this website or in a manner that may be required or permitted by law. We encourage you to check this site regularly for the latest information about our privacy practices